18/2025
2025-10-07
Opinions on the Functioning of the Health Care System
Of all the aspects of health care included in the CBOS survey, Poles were most appreciative of doctors’ competence (73%) and commitment (64%), ease of access to general practitioners (63%) and their diagnostic skills (60%), and the use of up-to-date equipment in the health service (NFZ).
At the other end of the scale, as in previous years, what was seen to be functioning least well in the NFZ was the process of getting to see a specialist (82% negative opinions). The number of medical staff in hospitals was negatively assessed by 65% of respondents, as was poor access to diagnostic tests (60%) and the impossibility of making appointments at convenient times (63%).
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More on this subject in the CBOS report.
This ‘Current Events and Problems’ survey (422) was conducted using a mixed-mode procedure on a representative sample of named adult residents of Poland, randomly selected from the National Identity Number (PESEL) register. Respondents independently selected one of the following methods: Computer Assisted Personal Interview (CAPI); Computer Assisted Telephone Interview (CATI), respondents receiving researchers’ telephone numbers in an introductory letter from CBOS; Computer Assisted Web Interview (CAWI), where respondents filled in the online questionnaire independently, gaining access by means of a login and password provided in an introductory letter from CBOS. In all three cases the questionnaire had the same structure and comprised the same questions. The survey was carried out between 5 –15 June 2025 inclusive on a sample of 971 people (63% using the CAPI method, 24% CATI and 13% CAWI). CBOS has been conducting statutory research using the above procedure since May 2020, stating in each case the percentage of personal, telephone and internet interviews.
