31/2024
2024-12-11
The Digital Transformation of Public Administration
Four fifths of respondents (80%) are aware that a lot of official business can be carried out online, without the need of making your way to an office. Compared to 2017 this is an increase of 22 percentage points.
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Many people make use of the possibility of dealing with official business online, although the predominant way of going about such business (chosen by 89% of respondents this year) is still visiting the appropriate office. However, almost one in three (32%) took advantage of the chance to do their business online, most often using a computer, but not infrequently also a smartphone.
More on this subject in the CBOS report.
The above data comes from ‘Current Events and Problems’ surveys carried out in the period 2012–2024.